There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else. Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind - pleasing the customer.

Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn't and identify how you can understand and provide good customer service.

Modules

• Introduction to Customer Service
• Customer Service: Communication Skills
• Customer Analysis: Knowing your Customer
• Calming Upset Customers
• Telephone Customer Service
• Internet Customer Skills
• Time Management Strategies
• Stress Management Strategies

Training Format: 

• All materials are made available through our Online Learning Platform

• Students should commit approximately 5-6 hours of their time per week

Materials Provided: 

Online delivery of curriculum materials, exercises and templates.

Assignments: 

In order to demonstrate their understanding of the course content, students will be required to submit assignments at the end of every month.

Duration of course – 6 months

REGIONS TARGETED: Global

Courses Fees € 800

To register for course, please contact:

Online Training Coordinator

Africa Institute for Project Management Studies

Email: info@africadevelopmentresources.org

Website: www.africadevelopmentresources.org